Procedure and contacts

Procedure and contacts

As a LanguageUK student, we hope you are satisfied with your course and all aspects of your time with us.

If you do have a problem, please speak to us during your stay so we can help remedy any issues while you at the school. We aim to solve any problems as quickly as possible, so you can get the most out of your studies and your time with us.

  • If you have a problem with your class, please speak to your teacher or Director of Studies.
  • If you have a problem with your accommodation, welfare or anything else, please speak to our administrative staff or school director.

We will always listen to your problem and try to find a solution.

Speaking to LanguageUK (Canterbury head office)


Tel: 01843 610310

Student services: Verity Sessions

If you want to make a formal complaint, then you will need to do this in writing to the school director Joanna Sessions.

Each complaint must be made as an individual and not part of a group and each complaint will be dealt with separately.


If you are still not satisfied with the resolve to your problem by our members of staff, you may also contact:

The Chief Executive
English UK
219 St John Street
London EC1V 4LY

Tel: +44 (0) 207 608 7960

Fax: +44 (0) 207 608 7961




If the complaint has still not been resolved contact:

The Accreditation Unit
British Council
Bridgewater House
58 Whitworth Street
Manchester M1 6BB


Policy reviewed Nov 2018

Next review Nov 2019

Do you have questions? Need more information?