1) Confirmation of Booking
1. Bookings are confirmed upon receipt of a completed enrolment form and are only guaranteed when payment has been cleared through our bank. Please note that courses and accommodation must be paid for in advance in order to confirm the booking. If payment is not received, courses and accommodation cannot be guaranteed.
a) All fees are payable in full four weeks before arrival.
b) If you are making a booking less than 4 weeks before the start of your course, you must pay in full when booking.
c) If you are attending a course of 12 weeks or more we will accept instalments payable in advance. This will be agreed once enrolment has been confirmed.
Late payments will be subject to a penalty interest charge of £10 per day.
a) If host family accommodation has been booked, LanguageUK will provide the student with a profile of the family. In the case of very late bookings made less than 10 days before the course starts, details of the homestay might be advised on arrival.
b) Students must indicate at the time of booking any special requests, dietary needs or allergies. Please note supplementary charges £25 are required for Celiac, gluten free, lactose intolerant, Halal and vegan diets.
c) LanguageUK reserves the right to cancel accommodation booked if there are concerns about the guest’s behaviour. No refunds are made in these circumstances.
d) Students leaving accommodation for weekend breaks etc will not be given discounts/refunds. e) Long-term students taking holidays during their study period must in advance:
1. inform the school;
2. Inform the host and remove all personal belongings from the homestay to prevent being charged.
3. We are closed over the Christmas period however we do consider some courses to run if required. Please note homestay will cost more over the Christmas period.
f) LanguageUK is not responsible for any damage or loss of property whilst in accommodation arranged. Students are also advised that they should take out personal/travel insurance to cover their belongings against theft, loss or damage.
g) Any complaint regarding a family must be made immediately and a complaint form completed. Complaints will be thoroughly investigated and any necessary action will be taken. Homestay hosts will also be required to fill in their own complaints form.
h) In the event of incompatibility between a guest and a host, LanguageUK will find a replacement homestay.
i) We suggest that the arrival day should be on a Saturday or Sunday. There is a fee for late arrival of £10 per student. There is also a fee of £10 for an early departure.
j) Students wishing to extend their accommodation beyond the end date may do so but must contact our accommodation officer. For extended periods, which are shorter than a week, accommodation will be charged on a per night basis. £25 per night.
k) There will be no refunds for students leaving pre-booked accommodation early (discretionary refunds may apply under special circumstances).
l) Students must always ask permission before using the home telephone.
m) Students must always ask permission before using the host’s appliances (washing machines, hairdryers etc.)
n) Students must always ask permission before allowing friends in the house.
o) Students must take great care not to lose or misuse the key(s) to the home. Please pay attention to the instructions that the host family will give you concerning the security to the house (locks, alarms etc). If you lose the keys to the house, you must be prepared to pay for the replacement cost. £10.
p) If a student who is here decides to terminate their accommodation early, there must be a minimum notice period of 1 week or 1 week’s accommodation fees in lieu.
3) Documentation in Support of a UK Entry Visa
a) If documentation in support of an application for a UK entry visa is required, £50 is required to cover administration costs and courier fees if required. This is non-refundable.
4) Cancellation Charges
a) The following charges will apply in the event of a cancellation other than that caused by serious illness or bereavement:
• Cancellation from 30 days up to 7 days in advance: 50% of the course fees and Reg
• Cancellation less than 7 days in advance: 75% of the course fees, Reg and 2 weeks accommodation
b) LanguageUK will deduct the cost of any bank transfer charges incurred in making a refund.
c) In the event that the student is dissatisfied with his/her course, LanguageUK will do their utmost to rectify the situation in favour of the student. If the student remains dissatisfied and has a valid reason to feel this way, then LanguageUK will refund the remaining fees to the student.
5) Cancellation of a Course by LanguageUK
a) In the unlikely event that the number of students on a course or in a class, drops below the minimum number required to make a course viable, or if there are other events which are outside our reasonable control, LanguageUK reserves the right to cancel all or part of that course and/or activity programme. In most cases, students will be offered an alternative. If no alternative arrangements can be made, or if the alternative arrangement is unacceptable to the student, a full refund of fees will be made. Once a refund has been made, LanguageUK shall have no further liability.
a) LanguageUK, its directors, employees, representatives, agents, homestay hosts and sub-contractors will not be liable for any sickness, injury or death of a student, any damage caused to a third party by a student or repatriation costs. LanguageUK strongly recommends that students take out adequate insurance.
7) Liability in respect of Transportation and Airport Transfers
a) LanguageUK will not be liable for delays or cancellation of transportation arrangements, including airport transfers and missed flight departures, caused by bad weather, traffic congestion, road closures, official safety or security advisories, sickness or incapacity of drivers or vehicle breakdown. LanguageUK strongly recommends that students take out adequate insurance.
8) Loss or Damage to Personal Property
a) Students are responsible for their own money and personal possessions at all times.
b) LanguageUK, its directors, employees, representatives, agents, homestay hosts and sub-contractors will not be liable for any loss of money or loss of or damage to any personal possessions. LanguageUK recommends that students take out adequate insurance.
9) Medical Conditions and Insurance
a) Any disability, allergy or medical condition which may affect mobility or general health, must be declared at the time of booking. All students, who are not from the EU or covered under reciprocal health care arrangements, must have adequate medical insurance for the period of their stay.
b) It is the student’s responsibility to declare any special educational needs to LanguageUK prior to or during the booking process.
10) IMPORTANT – STUDENT ABSENCES
a) All students should attend all classes that they have enrolled for on their course. No refunds are given for classes that students are absent for, except under special circumstances.
• If you know that you will be absent on a certain day, prior notice should be given to your class teacher (preferably two days’ notice).
• If you are absent due to illness, you should telephone the school administrator as soon as possible, who will then notify your class teacher of your absence from that class.
• If you are absent without prior notice, the school administrator will telephone you to enquire about your absence.
• Class teachers will keep a record of the attendance of their students, and will then pass the attendance rate of each student to the school administrator at the end of the course.
b) LanguageUK reserves the right to refuse admission to any student or to dismiss any student without refund of tuition fees in the event of misconduct or unsatisfactory attendance or work. The school expects students to attend all classes during their stay. If your attendance falls below 80%, you may be withdrawn from the course and no refund will be given. Students will only receive a leaving certificate if their attendance has been 80% or more.
c) You should be aware that information about your application, enrolment, attendance and progress at the school may be passed to the Immigration and Nationality Directorate of the Home Office for purposes connected with immigration. Your agent/parents will also be informed of any issues by LanguageUK.
d) You are strongly advised to take out appropriate insurance before your departure.
e) Records are kept of non-arrivals, non-attendance and attendance for all students on student visas. Students in breach of their entry clearance conditions will have action taken against them, including notification to the Home Office. If students terminate their course early, the Home Office will be notified of their withdrawal from their course at LanguageUK.
Reviewed September 2017
Next review September 2018